Recently updated: January 2, 2023
Welcome to CoinBridge website which is operated by NAYAX ltd. CoinBridge is a solution offered by the Nayax group, which includes Nayax Ltd. and its affiliated companies (“NAYAX Group”). In addition to this Privacy Policy, other terms may apply to you, with respect to the services you subscribed to, as indicated in the applicable agreement executed between you and the relevant Nayax group entity and as specified in Nayax’s General Privacy Policy.
This Privacy Policy (the “Privacy Policy”) is an integral part of our Terms of Use, and governs the processing and transfer of data collected from users of this website and our services (“User” or “you”), as well as explains what information we collect, how such information may be used or shared with others, how we safeguard it and how Users may exercise their rights related to their Personal Data (as such term is defined below).
If you choose to use, interact with, register or provide data to us or through the website or otherwise, you explicitly agree to the use of such data in accordance with this Privacy Policy. You may not use the website and services or submit any data through them – if you do not agree to any of the provisions hereunder.
THE HIGHLIGHTS:
“Personal Data”, means any information which identifies or can be used to identify a natural person, including, but not limited to, first and last name, phone number, email address, online identifiers, IP address, billing information (such as credit card number), information concerning households, devices etc.
“Non-Personal Data”, As opposed to Personal Data, non-personal data, or anonymized data, is information which does not identify a specific natural person and cannot reasonably be used for such identification. This type of information includes for example, aggregate or statistical data, technical information transmitted from your device, such as type of browser and operating system, language preference, referring and exit pages and URLs, time and date stamp, and amount of time spent on a particular page.
| Type of user and type of Data | Purposes of Processing | Lawful Basis |
|---|---|---|
| Contact Us When you submit a query using the contact us feature on our website or by other means, you may be asked to provide personal information depending on the activity or request. For example, by placing a message in the “Let’s talk” form we will collect your full name, email, phone number, country, company, and the content of your message. | To answer your queries and provide you with the services you requested from us. | Necessity of processing for the purposes of the legitimate interests of NAYAX. |
| Cookies When you visit our website we log your IP address. We collect additional online identifies via cookies placed on your browser. Such information may include the type of operating system used, browser type, access time and date, click-stream, your actions while accessing the website, browsing data (e.g., directing URL’s), search queries, browser history, and approximate location. For more information about our cookies, see below Section 2. | We collect this type of information for the purpose of operating, providing, maintaining, protecting, managing, customizing, and improving our website and the way in which we offer them; enhancing your experience with the website; auditing and tracking usage statistics and traffic flow, and detecting fraud, security or technical issues in connection with the website. |
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| Newsletters and Email Marketing We may send Users who provided us with their consent for us to do so (if required under applicable law) information with respect to new products, features, activities, services and periodic announcements or newsletters. You may opt-out at any time from such communications by either: (i) using the “unsubscribe” feature available within the message; or (ii) sending us an email to: privacy@nayax.com with your request to opt-out of such communications. | We will use your information solely to send you the updates, marketing materials and newsletters. |
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In addition, we may use certain Personal Data to prevent potentially prohibited or illegal activities, fraud, misappropriation, infringements, identity thefts and any other misuse of the website and to enforce the Terms of Use, as well as to protect the security or integrity of our databases, website and the services, and to take precautions against legal liability. Additionally, we may also use Personal Data to comply with any applicable law and assist law enforcement agencies and competent authorities, when we have a good faith belief that our cooperation with them meets the applicable legal standards.
Non-Personal Data, aggregate and statistical or otherwise anonymized data may be shared without limitation with third parties at our discretion. This information does not contain Personal Data and is used to develop content and services for our Users.
We use data files such as cookies, pixel tags, “Flash cookies,” or other local storage files provided by your browser or associated applications (“Cookies”) on our website. We use these technologies in order to recognize you as a specific visitor; customize our website, content, and advertising; measure promotional effectiveness; help ensure that your security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our website. If you do not accept the use of these cookies, please disable them by changing your browser settings so that cookies from our website cannot be placed on your computer or mobile device, as detailed below and/or visit our cookie management platform widget, which is at the bottom of our website (i.e., cookie icon) however, it is important that you are made aware of the fact that if you choose to do so this may prevent us from providing some or all of the Services to You.
NAYAX is a global company with offices all over the world. Our databases are located currently in the United Kingdom and Republic of Ireland. Some of our processing activities are made in Israel. International transfers of data are done with appropriate measures to ensure that your Personal Data receives an adequate level of protection as required under applicable law.
Users’ rights with respect to Personal Data
Depending on your jurisdiction, data protection and privacy laws provide you with the ability to exercise certain rights regarding your Personal Data that we process. Please note that, unless you instruct us otherwise, we will retain the information we collect for as long as needed to provide the services and to comply with our legal obligations, resolve disputes and enforce our agreements. If you object to the aforesaid collection, use and sharing of data, please immediately cease using the website and services.
Data subject rights include:
To assert any of these rights, which applicable to you, please contact us at: privacy@nayax.com.
We may request additional information from you when you contact us with a request concerning your data subjects’ rights in order to: (i) verify your identity; (ii) determine the applicable laws; (iii) and locate your data.
Our Service is a general audience Services which is not directed to persons under 18 years old or equivalent minimum age for providing consent to processing of Personal Data in the relevant jurisdiction (“Child”). We do not knowingly collect or solicit personal information from a Child. If we become aware that a Child has provided us with Personal Information, we will delete such data from our databases.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information in accordance with the applicable law. However, these measures are unable to provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed and you cannot reasonably expect that the Service and its related databases will be immune from any wrongdoings, malfunctions, unauthorized interceptions or access, or other kinds of abuse and misuse.
If you have any questions or concerns regarding privacy issues, please send us a detailed message to: privacy@nayax.com and we will make every effort to resolve your concerns without delay.
NAYAX may, at any time and from time to time, modify this Privacy Policy. Modifications to this Privacy Policy will be posted on the website and shall be effective as of the date on which they are posted on the website.
8. PRIVACY NOTICE FOR CALIFORNIA RESIDENTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT
We have set out above the categories of personal information about California residents that we collect. As noted below, we do not sell your Personal Information or disclose it to third parties for business purposes. We may disclose each of these categories of personal information to our service providers, who are not permitted to use your Personal Information except as necessary for performing services on our behalf. We collect these categories of personal information from the sources and for the purposes described above.
Deletion: the right to request deletion of personal information that we have collected about you, subject to certain exemptions. Copy: the right to request a copy of the specific pieces of personal information that we have collected about you in the prior 12 months. Right to Know (Collection): Where we have collected personal information about you, the right to request that we disclose certain information about how we have handled your personal information in the prior 12 months, including: the categories of personal information collected; categories of sources of personal information; business and/or commercial purposes for collecting and selling your personal information; and the categories of third parties/with whom we have disclosed or shared your personal information.
Right to Know (Collection): Where we have collected personal information about you, the right to request that we disclose certain information about how we have handled your personal information in the prior 12 months, including: the categories of personal information collected; categories of sources of personal information; business and/or commercial purposes for collecting and selling your personal information (if applicable); and the categories of third parties/with whom we have disclosed or shared your personal information.
Right to Know (Disclosure and Sale): Where we have sold or disclosed for a business purpose your personal information, the right to request that we disclose certain information about how we have handled your personal information in the prior 12 months, including: the categories of personal information collected; categories of third parties to whom your personal information has been sold and the specific categories of personal information sold to each category of third party (if applicable); categories of third parties to whom personal information has been disclosed; and the categories of Personal Information that we have disclosed or shared with a third party for a business purpose.
Submitting Requests: You can exercise your rights by emailing us at: privacy@nayax.com. Once you submit your request, we will take steps to attempt to verify your identity. We will seek to match the information in your request to the personal information we maintain about you. As part of our verification process, we may ask you to submit additional information, use identity verification services to assist us, or if you have created an account on our Services, we may ask you to sign into your account as part of our identity verification process. Please understand that, depending on the type of request you submit, to protect the privacy and security of your personal information, we will only complete your request where we are satisfied that we have verified your identity to an appropriate degree of certainty. We will make every reasonable effort to respond to you within 45 days after we receive a verified request. If we are unable to meet this timescale, we will contact you to let you know why it will take more than 45 days and respond as soon as possible over the next 45-day period.
