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You’ll receive access to the PayPilot app when you’ll need to make purchases on behalf of Nayax, or when you’ll travel abroad on business. The HR team will prompt you to download the application from the app store and provide you login credentials.

After you log-in to the PayPilot App, all you need to do is to press the “Pay Now” button in the PayPilot’s main screen and tap your phone on the payment terminal or POS, when requested to pay at the shop, just like you would with Apple Pay or Google Wallet.

Don’t forget to verify you have sufficient funds (shown on the main screen) to make the transaction.

PayPilot allows you to pay at any shop which accepts NFC/EMV (“Tap&Go”) credit card payments, globally

Please note that transactions are approved only in accordance with the spending policy set for you by Nayax.

For further information regarding Nayax spending policies, please contact your Nayax HRBP.

Yes.

You can use your PayPilot app to pay for goods and services at any store worldwide, as long as the purchase is in accordance with Nayax spending policies (such as shops, locations and regions) that were set for you.

For further information regarding Nayax spending policies, please contact your Nayax HRBP.

Unfortunately, no.

PayPilot is a mobile payments app only.

The “Pay Now” button activates your ability to make a purchase using your available funds. Pressing the “Pay Now” button will trigger the app to look for an EMV/NFC terminal or POS in order to make the payment. Just Tap the terminal or POS when you see the animated screen that prompts you to.

Yes.

PayPilot payments are executed on the credit card scheme, just like Apple Pay and Google Wallet, as such, payments are securely transmitted through the EMV protocol.

No PIN code is necessary.

PayPilot is a mobile credit card e-Wallet, containing a designated Nayax credit card token, issued uniquely for you.

As PayPilot is an e-Wallet – no PIN code is required.

Payment is instantaneous.

Just like with any other e-wallet or wireless credit card, you just Tap & Go.

Just press “Pay Now” and tap your mobile phone on the payment terminal. You will receive visual and audio confirmation, both on the app and on the payment terminal.

The payment terminal (PoS) will provide you with the relevant feedback, just like when you pay with a credit card. In addition, PayPilot will also notify you that the transaction has gone through successfully by providing a green checkbox notification.

Furthermore, you’re also able to see your recent transaction in the “History” tab of the app.

Note: If the transaction has failed, PayPilot will provide you with “payment declined” feedback, as well.

Funds are added to your PayPilot app by Nayax.

To add funds to your balance, please contact your direct manager or your Nayax HRBP.

For assistance with log-in, please contact PayPilot support team at support@coinbridge.com or your HRBP.

For security reasons, passwords are generated or reset by PayPilot support team at support@coinbridge.com.

For any balance-related issues, please contact PayPilot support team at support@coinbridge.com or your HRBP.

PayPilot payment platform can be set to allow payments anywhere or only at specific merchants / shops.

Spending policies are set for each employee by Nayax and in accordance with Nayax policies.

If you have any queries regarding spending policies, please contact your Nayax HRBP for more information.

Yes, as with any other payment method, your payment might be declined due to insufficient funds in your account.

Payment can also be declined if the purchase you’re trying to make is not according to Nayax spending policies.

For further information regarding Nayax spending policies, please contact your Nayax HRBP.

The payment decline reason is shown on PayPilot’s history tab. Depending on the decline reason, you can either try to tap again or contact your Nayax HRBP.

For assistance with payments, please contact PayPilot support team at support@coinbridge.com or your HRBP.

To view your personal purchase history, just tap the “History” tab on your PayPilot app.

Note: At present, the history page only contains the last 10 transactions you’ve made. In case more information is required, please contact your Nayax HRBP.

Please report immediately to PayPilot support team at support@coinbridge.com or your HRBP.