Navigating PayPilot

All you need to know about Nayax’s new corporate spend app

PayPilot is a corporate spend mobile app, that allows your organization to allocate you an allowance for purchasing services and products at any merchant and shop worldwide, in accordance to the spending policies set to you by Nayax.

PayPilot enables you to make payments at any store that accepts NFC/EMV (‘Tap & Go’) credit card payments worldwide. Please be aware that transactions are approved based on the spending policy set for you by Nayax.
For more information about Nayax spending policies, please reach out to CoinBridge Customer Support
PayPilot can be utilized at any store worldwide.
However, transaction approvals adhere to Nayax spending policies, which include specific shops, locations, and regions predetermined for you.
You can utilize your PayPilot app for purchasing goods and services, as long as they are in line with Nayax guidelines.
For additional details concerning Nayax spending policies, please reach out to CoinBridge Customer Support

Unfortunately, no.

PayPilot is a mobile payments app only.


The ‘Pay Now’ button activates your ability to make a purchase using your available funds.

Pressing the ‘Pay Now’ button prompts the app to search for an EMV/NFC terminal to execute the payment.

Simply tap the payment terminal when you see the animated screen instructing you to hold the device near the terminal.


Yes.

PayPilot payments are processed through the credit card scheme, similar to Apple Pay and Google Wallet. Therefore, payments are securely transmitted using the EMV protocol.


No PIN code is necessary.

PayPilot is a mobile credit card e-Wallet that contains a designated Nayax credit card token issued uniquely for you.
As PayPilot is an e-Wallet, no PIN code is required.


Payment is instantaneous.

Just like with any other e-wallet or wireless credit card, you simply ‘Tap & Go’.

Just press “Pay Now” and tap your mobile device on the payment terminal. You will receive visual and audio confirmation, both on the app and on the payment terminal.


The payment terminal will provide you with relevant feedback, similar to when you pay with a credit card. Additionally, PayPilot will notify you of a successful transaction with a green approval notification. Moreover, within the ‘History’ tab of the app, you can review your recent transactions.

Note that if a transaction is declined, PayPilot will provide appropriate ‘payment declined’ feedback.

Tapping on a specific transaction within the ‘History’ tab will reveal additional transaction information, including the reason for decline, if applicable.


Funds are added to your PayPilot app by Nayax.

To add funds to your balance, please contact either your direct manager or your Nayax HRBP.

For assistance with log-in, please contact CoinBridge Customer Support
For security reasons, passwords are generated or reset by CoinBridge Customer Support
For any balance-related issues, please contact CoinBridge Customer Support.
Please note that it might take up to one minute for your balance to be updated after a transaction has been performed.
The PayPilot payment app can be configured to allow payments anywhere or only at specific merchants or shops. Spending policies are established for each employee by Nayax in accordance with company policies. If you have any queries regarding spending policies, please reach out to CoinBridge Customer Support


Yes, similar to other payment methods, your payment might be declined due to insufficient funds in your account.

Additionally, payment can be declined if the purchase you’re attempting to make does not comply with Nayax spending policies.

The reason for payment decline is displayed on PayPilot’s history tab. Simply tap the specific transaction row to reveal additional transaction information. Depending on the decline reason, you can either try tapping again or contact CoinBridge Customer Support
For assistance with payments, please contact CoinBridge Customer Support
To view your personal transaction history, simply tap the ‘History’ tab on your PayPilot app. Note: Currently, the history page displays only the last 10 transactions you’ve made. If you need more information, please contact CoinBridge Customer Support
Please report immediately to CoinBridge Customer Support